FAQ

What are the shipping times?

Orders are typically processed and prepared within 24 to 72 business hours. Once shipped, delivery times generally take between 5 to 10 business days depending on your location.

How can I track my order?

As soon as your order is on its way, you will receive a shipping confirmation email containing your tracking number so you can follow its journey.

Can I return an item?

Yes! We want you and your pet to be completely satisfied. You have 30 days after receiving your item to request a return under our 30-day trial guarantee.

Are return shipping costs free?

Return shipping costs are the responsibility of the customer, unless there was an error on our part or the product arrived defective.

What should I do if my product arrives damaged?

We are so sorry about that! Please contact us immediately with photos of the damaged item so our team can evaluate the issue and make it right for you as quickly as possible.

How can I contact you?

You can reach out to us anytime through our Contact page or directly by email at contact@mypatteszen.com. Our customer support team typically responds within 24 to 48 hours.